Refund policy

Refund and Return Policy

Thank you for choosing TOTO ESSENTIALS for your needs. We are committed to delivering high-quality products and ensuring your satisfaction. Please take a moment to review our refund and return policy:

1. All Sales Are Final: All sales made on our website are final. Due to the nature of our hair products, we do not accept returns or exchanges once an order has been placed.

2. Damaged Products: We take great care to ensure that our products reach you in perfect condition. If your order arrives damaged, we will make an exception to our policy and assist with a resolution. To qualify for a return or replacement, you must send clear photos of the damaged product(s) along with the packaging within 7 days of receiving your order.

3. Refund Process for Damaged Products: Upon receiving and verifying the photos of the damaged product(s), we will either process a refund or send a replacement at no extra charge. Refunds will be issued to the original payment method.

4. Non-Damaged Products: Please note that we cannot process returns or exchanges for products that are not damaged. Ensure you are confident in your purchase before completing the order.

5. Shipping Costs: Shipping fees are non-refundable, and customers are responsible for return shipping costs if applicable.

6. Contact for Returns: For return requests regarding damaged products, please contact our support team at totoessentials@gmail.com. Be sure to include your order number, a description of the issue, and the required photos.

By placing an order, you acknowledge and accept the terms of this refund and return policy. If you have any further questions, please don’t hesitate to contact us at totoessentials@gmail.com. Thank you for shopping with TOTO ESSENTIALS. We appreciate your business!