Shipping policy

1. Order Processing

  • Order Confirmation: After placing your order, you will receive an order confirmation email detailing your purchase. This email is an acknowledgment of your order, but does not guarantee that the order has been processed or shipped.

  • Processing Time: Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). Please note that orders placed during weekends or holidays will be processed on the next business day.

  • Order Cancellations: Once an order has been processed and shipped, we cannot cancel or modify it. Please ensure all details (such as shipping address and product selection) are correct before finalizing your purchase.

3. Shipping Restrictions

  • Shipping Address: We currently ship to valid addresses within the USA and select international locations. If we do not ship to your country, we will not be able to process your order.

  • International Orders: International customers are responsible for any customs duties, taxes, and fees that may be applied by their country. Please be aware that customs processing can sometimes delay shipments.

  • Incorrect Address: Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or lost shipments due to incorrect address details. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges.

4. Delivery Times and Delays

  • Estimated Delivery Time: Delivery times vary depending on the selected shipping method and destination. These are estimates, and while we strive to ensure timely deliveries, we cannot guarantee delivery by a specific date.

  • Delays: Occasionally, external factors such as weather conditions, customs processing, or courier delays may affect shipping times. While we will make every effort to ship your order promptly, Toto Series is not responsible for any shipping delays beyond our control.

5. Shipping Confirmation and Tracking

  • Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your package through the carrier's website.

  • Missing or Delayed Packages: If your package is delayed or missing, please contact us as soon as possible at. We will work with the carrier to resolve the issue and provide you with any available updates.

6. Shipping Damage

  • Damaged Packages: If you receive a package that is damaged in transit, please contact us within 7 days of receiving your order. We may ask for photos of the damage to process any claims with the carrier. In some cases, we may send you a replacement product or issue a refund, depending on the circumstances.

7. Address Changes and Returns

  • Change of Shipping Address: Once your order is processed and shipped, we are unable to change the shipping address. Please verify your address carefully before completing the order.

  • Returns: Please review our [Return Policy] for details on how to return products.

8. Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: totoessentials@gmail.com
Instagram: totoessentials

Thank you for choosing TOTO ESSENTIALS for your needs!